Frequently Asked Questions

No. There are no long-term contracts, no annual commitments, and no lock-in of any kind. Your $499/mo subscription is month-to-month — you can cancel at any time from your portal. Your setup fee covers the cost of building and launching your store, and after that you are never obligated to continue for any set period. We keep operators because the platform works, not because they are trapped.

Yes. Cancel any time from your operator portal — no phone call required, no cancellation fee, no questions. Your subscription stops at the end of the current billing period. If you cancel, your store remains online through the end of the month you have already paid for. Inventory you have already purchased remains yours regardless of cancellation.

Yes — when done correctly. Research peptides are legal to manufacture, sell, and purchase in the United States for legitimate research purposes. The key requirements are: products must be sold with clear research-use-only (RUO) disclaimers, no human-use or medical claims can be made, and products must be accurately labeled. Every PeptiCommerce store is pre-configured with the required RUO disclaimers on all product pages, checkout, packaging, and email communications. Our AI compliance scanner also monitors your store copy continuously and flags any language that could create a compliance issue.

PeptiCommerce is built for anyone who wants to run a branded research peptide business — without the complexity of building it from scratch. Our operators include entrepreneurs entering the space for the first time, fitness professionals and coaches expanding into product sales, existing supplement brands adding peptides to their catalog, physicians and clinic owners building a parallel revenue stream, and experienced peptide sellers who want a better platform. If you want a real brand, real margins, and a fully built store without sourcing manufacturers or writing code, this is for you.

No prior industry experience is required. The platform guides you through everything — product selection, store setup, compliance, fulfillment, and marketing. Our onboarding team walks you through the business model during setup, and your operator portal provides ongoing support documentation. Most operators are fully operational and processing their first orders within days of signing up, regardless of whether they have prior experience.

No. The entire store is built and configured for you. Your day-to-day operation involves checking orders, monitoring your dashboard, and running marketing campaigns from a no-code interface. For anything more advanced — payment processor changes, domain updates, new product launches — our support team handles it. You do not need to know how to code, configure a server, or manage any backend system.

Most operators make their first sale within days of completing setup. Standard store setup takes 5–10 business days. Your store ships FedEx 2-day, and your first three orders are fully covered by complimentary shipping credits we add to your account during onboarding. There is no inventory you need to pre-sell before going live — once your store is up, you can start driving traffic and fulfilling orders immediately.

Yes. Your brand is 100% yours. Your store runs on your domain, under your business name, with your logo and your color scheme. You own your customer list, your order history, and your store data. PeptiCommerce is the infrastructure and fulfillment layer behind the scenes — your customers only ever see your brand. If you ever choose to leave the platform, you take your brand and customer data with you.

A peptide supplier gives you inventory. PeptiCommerce gives you a complete operating business — branded WooCommerce store, AI-built store generator, custom labels, automated fulfillment, payment processing (including options for high-risk merchants), marketing automation (email, SMS, browser push, cart abandonment recovery), AI compliance scanning, COA auto-attachment, tax handling, and ongoing support. You would need to independently build or pay for every one of those components if you sourced inventory elsewhere and tried to build the same thing yourself. The cost comparison between doing it yourself vs the platform fee is not close.

The $7,499 setup fee and shipping-credit top-ups are invoiced individually — pay by card (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Cash App Pay, or ACH via Stripe; cards + SEPA via WithoutKYC.to; crypto via NOWPayments (BTC, ETH, USDT, USDC + 300 coins); or domestic wire. The $499/mo subscription is billed automatically via Stripe on the same date each month — same amount every time, invoiced in advance, fully transparent. If you prefer to pay the monthly fee by crypto, wire, or WithoutKYC.to instead, just let us know and we will send a manual invoice each cycle.

Inventory orders are paid by cards + SEPA via WithoutKYC.to (instant approval, payouts settle to USDC stablecoin), crypto via NOWPayments (BTC, ETH, USDT, USDC + 300 coins), or domestic wire transfer. When your order is ready, we generate a branded invoice with the exact amount, settlement details, and a unique reference code; once payment confirms, your inventory ships. Pick whichever method is most convenient at the moment of each invoice — there are no automatic recurring charges and no card-on-file required.

Your store can accept any payment method you choose. Common options include: credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and SEPA bank transfers via WithoutKYC.to with instant approval and stablecoin (USDC) payouts to your own wallet; cards via a traditional high-risk processor; ACH direct bank transfers; crypto via NOWPayments (300+ coins including BTC, ETH, USDT, USDC); and peer-to-peer options like Zelle, Venmo, or Cash App — where customers pay via app and orders auto-release once you confirm receipt with one click. You configure whichever combination fits your customer base — we place no restrictions.

Yes. We auto-install WithoutKYC.to on your store with one click — no signup, no KYB paperwork, no merchant account, no monthly fees, and zero chargeback risk. Your customers pay with Visa, Mastercard, Amex, Apple Pay, Google Pay, or SEPA at checkout, and you get paid instantly in USDC stablecoin to a self-custodial Polygon wallet (MetaMask, Trust, Ledger, etc.). Perfect for high-risk verticals where traditional processors won't approve you.

Yes — this is one of the most valuable things we offer beyond the platform. The fastest path is WithoutKYC.to (auto-installed on your store, no approval required). For higher-volume operators who want a traditional merchant account, we also have relationships with high-risk processors experienced in this space and will refer you. Once approved, our team configures the WooCommerce integration for you.

Yes. We maintain a network of payment processing partners across multiple categories — traditional high-risk merchant accounts, crypto-native processors, card-not-present specialists, and stablecoin settlement rails. If one path isn't available for your business type, geography, or processing volume, we refer you to an alternative that fits. Our goal is to ensure you always have at least one card-acceptance option working, regardless of your situation. Contact us and describe your setup — we'll match you to the right partner.

The $499/mo platform subscription renews automatically via Stripe on the same date each month — same amount, always invoiced before it charges, no surprises. If you want to pay by crypto, wire, or WithoutKYC.to instead, reach out and we will switch you to manual invoicing. Inventory orders and shipping-credit top-ups are never auto-charged — each one is manually invoiced and you choose the payment method at that moment (card, ACH, Apple/Google Pay, WithoutKYC.to, crypto, or wire). There are no hidden fees, no variable charges, and no surprise debits beyond what is stated at signup.

That depends entirely on you — because you set your own retail prices. Our wholesale costs are competitive with or below the major peptide suppliers, and you keep 100% of the difference between what you pay and what you charge your customers. Most vendors on the platform operate with healthy margins that make the business well worth their time, especially as order volume grows.

We use a simple tiered pricing model: the more you order, the less you pay per unit. Every product in the portal shows its quantity tiers upfront — no hidden costs, no surprise fees. As your sales grow and you order in larger quantities, your per-unit cost drops automatically, which means your margins get even better over time.

Absolutely. You have full control over what you charge your customers. There are no price floors, no MAP requirements, and no restrictions. You decide your markup per product based on your market, your brand positioning, and how aggressively you want to price. The entire margin is yours to keep.

Yes — this is one of the biggest advantages of the platform. Because of our volume-based quantity discounts, your wholesale cost per unit decreases as you scale. That means your profit per sale actually increases the more you sell. Vendors who grow their customer base consistently see their margins widen month over month.

No. We do not take a cut of your revenue, charge transaction fees, or take commissions on your sales. Your wholesale cost and your monthly platform subscription are your only costs. Everything you earn above that is yours.

All inventory is USA-made, manufactured in a cGMP (Current Good Manufacturing Practice) certified facility — the highest production standard in the industry. Every compound is produced domestically under strict quality oversight. Every single batch ships with a full Certificate of Analysis (COA) and independent third-party lab report. Testing is conducted by an accredited third-party laboratory covering purity, endotoxin, and heavy metal panels.

Every batch of every product is tested for purity, endotoxins, and heavy metals by an independent third-party laboratory. Purity testing confirms the compound matches its stated identity and concentration. Endotoxin testing screens for bacterial contamination. Heavy metal testing checks for the presence of lead, mercury, arsenic, cadmium, and other toxic metals. Full analytical results for all three tests are documented in the Certificate of Analysis (COA) that accompanies every batch — no shortcuts, no exceptions. Your customers can access these COAs directly on the product pages of your store.

All orders ship FedEx 2-day flat rate. Delivery typically arrives within 2–4 days depending on carrier routing and weather conditions. Peptides are properly packaged on every shipment to maintain product integrity during transit.

COAs are automatically attached to the corresponding product pages on your WooCommerce store. Your customers can access them directly from the product page — no manual uploads or document management required from your side.

The platform-wide MOQ is 26 units per product. This applies across all peptide SKUs — you pre-order in batches of 26, and we fulfill customer orders from your allocated stock as they come in.

Shipping credits are a prepaid balance you maintain on your account that covers the cost of shipping your customers' orders. When one of your customers places an order, our fulfillment center ships it directly to them and deducts the shipping cost from your credit balance automatically. Think of it like a postage meter — you load it up, and each shipment draws from the balance.

Because your customers pay you directly — their payments go straight to your payment processor, your bank account, your merchant account. We never touch your customer transactions and we never take a cut of your revenue. That means we have no way to deduct shipping costs from your sales after the fact. Prepaid shipping credits are the simplest, most transparent way to handle this: you know exactly what you're spending, there are no surprises, and shipments go out immediately without waiting for invoices to clear.

All orders ship FedEx 2-day at a flat rate of $20 per shipment, regardless of package size or destination. Your shipping credit balance and per-shipment deductions are tracked in real time on your dashboard so you always know where you stand.

Yes — your first 3 orders ship completely free. When you complete onboarding, we automatically add shipping credits to your account to cover your first three shipments at no cost. This lets you start fulfilling orders immediately without any upfront shipping expense. After those initial credits are used, you simply top up your balance from your portal whenever you need more.

If your balance reaches zero, new customer orders will be held until you add more credits. You'll receive a notification when your balance is running low so you can top up before it becomes an issue. Adding credits is instant from your portal — no waiting period.

Most stores go live within a few business days of signing up. The Done For You service typically takes 5–10 business days depending on design complexity and how quickly you respond to questionnaire items.

No. The portal guides you through every step. For anything advanced — domain configuration, store customization, payment processor setup — our team handles it for you, either as part of your subscription or through the Done For You service.

Yes. You can use your own existing domain, add a subdomain to your existing site, or we can help you register a new one. DNS, SSL, and Cloudflare routing are configured automatically.

When setting up your store, you can paste the URL of any website whose design you like. Our AI analyzes the layout, colors, copy style, and product structure, then rebuilds it as your own branded WooCommerce store. The result looks like a custom-built site, not a generic template.

Your store runs on pre-warmed DigitalOcean droplets behind Cloudflare. If there's ever an issue, our infrastructure monitoring detects it automatically and our team responds. You also have access to support tickets from your portal.

Your store comes with a full suite of automated marketing tools built in — no separate subscriptions required. This includes browser push notifications that re-engage visitors even after they leave your site, automated cart abandonment recovery sequences that fire when a customer adds items but doesn't complete checkout, and email, SMS (via Twilio), and web push campaigns that run automatically on your schedule. Every channel works together — a single abandoned cart can trigger a browser push, followed by an SMS, followed by an email — all without any manual work on your part.

Yes. The platform includes a broadcast system that lets you message your entire customer list — or targeted segments — through email, SMS, or browser push at any time. Announce a new product drop, run a flash sale, or re-engage customers who haven't ordered in 90 days. Broadcasts go out from your own brand identity with one click from your portal — no third-party email service to configure, no separate SMS provider to manage.

Cart abandonment recovery is an automated sequence that detects when a visitor adds products to their cart but leaves before purchasing — and then automatically reaches back out to bring them back. Your store can trigger a browser push notification within minutes of abandonment (even if they've closed the tab), an SMS reminder via Twilio if they've provided their number, and a follow-up email with a link directly back to their cart. Each message is customizable from your portal. On average, cart recovery sequences recapture 5–15% of abandoned carts that would otherwise be lost revenue.

Yes — this is one of our most in-demand add-ons. We have a direct relationship with a specialized Meta/Facebook advertising agency that has built proven systems for promoting brands in this space without triggering ad account suspensions. They know exactly how to structure creatives, landing pages, and audience targeting to stay within Meta's policies while still driving real buyer traffic. If you've had accounts flagged or ads repeatedly rejected, contact us and we'll connect you with them directly.

Research peptides are legal to sell for research purposes in the United States when marketed and sold correctly — with proper disclaimers, no human-use claims, and no medical claims. Our platform is specifically designed to keep your store compliant: labels, product descriptions, and site copy all follow research-use-only conventions.

Yes. The platform includes automated compliance scanning that checks your product pages for prohibited claims (human-use language, medical claims, prohibited regulatory references, etc.) and flags issues before they become a problem.

At minimum: a research-use-only disclaimer on every product, a Terms of Service, a Privacy Policy, and a clear statement that products are not for human consumption. The platform pre-fills these for you. You can customize the copy from your portal.

You, as the vendor, are responsible for your store's compliance. We provide tools, templates, and monitoring to make it easy — but you are the merchant of record and the compliance obligation rests with you.

Yes. Every product page on your store has the batch COA automatically attached — customers can download it directly from the product page at any time, before or after purchase. The 6-panel COA covers purity, assay, identity, heavy metals (lead, mercury, arsenic, cadmium), TAMC (total aerobic microbial count), and TYMC (total yeast and mold count). No manual uploads, no emailing PDFs on request — it is always live and accessible on your store.

All products are guaranteed at ≥98% purity, confirmed by independent third-party laboratory testing on every batch. Purity is not a marketing claim — it is a documented lab result that appears on the COA shipped with every batch and visible on every product page of your store. If a batch does not meet the ≥98% threshold, it does not ship.

Yes. All inventory is manufactured domestically in a cGMP (Current Good Manufacturing Practice) certified facility. There is no overseas sourcing, no import exposure, and no grey-market supply chain. Every compound is produced in the United States under current manufacturing quality standards with verified lab testing.